Palmetto Party Rental

FREQUENTLY ASKED QUESTIONS

Q: How long has Palmetto Party Rental been in business?
A: We have been serving the Columbia area for over 7 years.

Q: What is your delivery/ pick up policy?
A: We will be happy to deliver and pickup anything you rent from us for a minimal charge. This fee is based on the location of the delivery. You will be told at the time of your reservation what the fee will be for your area.

Q: Do you offer set-up of rented items?
A: All frame tents will be set up by our staff at no additional charge. Tables, chairs, linens and other rented items can be set up by our staff for a fee equal to 25% of the fee for items rented.

Q: Do you work with caterers and florists?
A: Absolutely! We work with many caterers and florist in the area and welcome new partnerships. Please have your caterer, florist, or planner contact us to assist with all the details of your event.

Q: What is our payment policy?
A: We require a credit card # to reserve your rentals. A 25% deposit will be collected at the time of your rental. The remaining balance is due at the time of delivery or when you pick up of your rented items.

Q: What is your cancellation policy?
A: We require at least 72 hours to cancel your order with us. Please note that this policy will be extended to 1 week during the busy months (March -June, Sept. - Dec.) due to volume of rental requests. Please call us as soon as you have any changes with your order.

Q: What size tent do I need?
A: There are lots of variables that go into answering this question. How many guests are you expecting? What type of event is it? What type of seating will you have? Is there a dance floor/ stage/ buffet line in the tent? We offer free onsite consultations of your event area and can answer these questions for you. Call us for an appointment at your convenience today!

Q: How far in advance of my event do I need to place my order?
A: We appreciate getting your rental order as soon as you know what your needs are. Modifications can be made as the date of your event gets closer at no additional charge. If your event is during the busy months (March - June, Sept. - Dec.) you should make your reservation as early as possible to insure we have the right equipment for you.

Q: How high should the stage be for my event?
A: We suggest your staging be 12 inches off the ground when placed under a tent. Our staging is adjustable and can be set up to 24 inches off the ground.

Q: When do you set up and pick up equipment?
A: We typically like to deliver items the day before and pick them up the day after your event. We can adjust to meet your schedule and will clarify both dates at the time of your rental. In the case of inclement weather it may be necessary to leave tents erected until the weather clears.

Q: If I do not see the item I am looking for on your website can you help me to locate it?
A: ABSOLUTELY! We strive to give you the best customer service possible and will help you locate what you are looking for, even if it is not an item we have. Just call us!